[vc_row][vc_column][vc_column_text]
Conflict Management Training Course
Learn practical tools that you can use in real-life situations.
- Manage disagreements and conflicts in the workplace
- For conflict resolution, avoid the use of high emotion, anger or upset
- Learn our professional conflict management methods to resolve conflicts quickly
- Develop your confidence to handle difficult people and tricky conversations
- Learn how to correctly use your voice tone and body language
- Learn when it’s right to compromise and when it’s right to stand your ground
- Use praise and appreciation to immediately reinforce any positive changes
Learn in a friendly and relaxed atmosphere with people who are facing similar situations as you.
About this Conflict Management Training Course
Training to quickly manage conflicts in the workplace. Learn a Dispute Resolution System. Avoid needless arguments, manage negative emotions, settle disputes and negotiate solutions.
It is a sad fact that saying one wrong thing can be enough to destroy the whole conversation.
Conflict management training is important because a badly managed conflict in the workplace could cause major damage to the productivity of the whole team.
There are four major types of conflict:
- Conflict based upon poor behavior
- Conflict based upon differences of opinion
- Conflict based on misunderstandings
- Conflict based upon “character clashes”
This course will help you to handle all four types of conflict.
Conflict resolution training is about developing five major elements of your communication style:
- Words
- Tone
- Body language
- Facts
- Feelings
During conflict situations you need to use the RIGHT words. And you must also AVOID using the WRONG words. It is a sad fact that saying one wrong thing can be enough to destroy the whole conversation. On this course we will cover fully, the right use of language.
Not only must you use the right words, you must also use the right voice tone and body language.
Voice tones relate to your voice pitch, pace and volume.
Body language relates to your facial expression, eye contact, posture and hand gestures.
This course covers the proper use of voice tones and body language.
In addition to voice tones and body language, during dispute resolutions, it is important to get your facts right. If you base your case on guesses, unsupported opinions and rumors then you will lose credibility. We will cover the importance of basing your communication on facts, not guesses.
In addition to getting the facts right, it is important to get the feelings right. If you are too assertive, or if you are not assertive enough, you will not get the result you want.
On this conflict course, we will show you how to use the just the right amount of assertiveness.
On this course you will improve your use of words, voice tones, body language, facts and feelings. You will always get the best result from any conflict situation.[/vc_column_text][vc_raw_html]JTNDc2NyaXB0JTNFJTBBJTIwJTIwZmJxJTI4JTI3dHJhY2slMjclMkMlMjAlMjdWaWV3Q29udGVudCUyNyUyOSUzQiUwQSUzQyUyRnNjcmlwdCUzRSUwQQ==[/vc_raw_html][/vc_column][/vc_row]